Today I saw passion in action.
I went to get my eye glasses adjusted. There was a man running around. He was answering phones, taking deliveries, fixing glasses, talking to people, etc. He was everywhere, doing everything, with a huge smile on his face.
My turn came. After just a few minutes with him, I had learned more about my face, shape of my head and how glasses should fit then I ever knew possible (I have been wearing glasses since the 2nd grade). My glasses fit great, better than ever. Plus, more importantly, I felt important and truly received personalized service.
This man was smart, personable, and fun to be around. He loved his job. His passion for what he was doing permeated the entire office. You could just see that the customers and patients loved being around him.
Later in the day, I found out that this man is a surgeon, eye doctor, and owner of the eye clinic. He has been in business over 20 years.
He will get all of my business going forward.